Privacy, child safety & membership terms
Written in plain words, because you shouldn't need a lawyer to understand what happens to your family's information.
Children's privacy policy
Last updated 28 July 2026
Who we are
The Jay & Jack Show is operated by The Handy Man To Know (ABN 70 545 298 533), Australia. Contact us at hello@jayandjackshow.live or 03 7073 0600.
Our promise about children
We do not collect personal information from children. Children do not create accounts, do not log in, do not enter their name, and cannot post, comment or message anyone on this site. There is nowhere on this site for a child to type anything that we keep.
What we collect, and from whom
We collect information only from the adult who signs up:
- Your email address, when you join the fan club, so we can send you the episodes and your receipt.
- A PayPal subscription reference, so we know your membership is active.
We never see or store your card number. PayPal handles the payment and holds those details.
What we do not do
- No advertising, anywhere on the site.
- No comments, chat, uploads or messaging.
- No third-party advertising or tracking scripts.
- We do not build profiles of children, and we do not sell, rent or share your information with anyone for marketing.
Where your information is kept
On our own servers in a secure data centre. We keep your email while your membership is active, and for a reasonable period afterwards for our tax and accounting records, then we delete it.
Your choices
You can ask us at any time to show you what we hold about you, correct it, or delete it. Email hello@jayandjackshow.live and we will action it. You can cancel your membership yourself at any time in your PayPal account.
Complaints
If you think we have mishandled your information, email us and we will respond. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Child safety policy
Last updated 28 July 2026
Our commitment
This is a show for children, and we design it so a child cannot come to harm using it. We take that as our first duty, ahead of any commercial consideration.
How the site is built to be safe
- There is no way for a stranger to contact a child here. No comments, no chat, no messaging, no forums, no profiles.
- There is nothing for a child to upload or publish.
- There are no advertisements, and no links out to advertising or social platforms from the children's areas.
- Children do not create accounts and do not log in. Only the paying adult has an account.
- Video plays from our own servers, so there are no autoplay "recommended" videos taking a child somewhere we did not choose.
What the content is
Short cartoon episodes about staying safe online. Murphy makes the mistakes so children learn without being frightened. There is no violence, no peril, no scary content, and nothing that would distress a young child.
How content is checked
Every episode is reviewed before publication against these rules: age-appropriate language, no fear-based messaging, correct safety advice, and no content that could identify or target a real child.
Reporting a concern
If you are worried about anything on this site, tell us immediately:
Email hello@jayandjackshow.live · Phone 03 7073 0600
We will respond promptly. Serious concerns about a child's safety should also be reported to the police, and material can be reported to the eSafety Commissioner at esafety.gov.au.
Our nominated contact for child-safety matters is Colin Medley, Director, The Handy Man To Know.
Fan club membership terms
Last updated 28 July 2026
What you get
Membership of the Jay & Jack Fan Club gives you access to our full-length episodes, three new shows each week, games and activities, and printable sheets.
The free episode
The online-safety episode is free for everyone, forever, whether you are a member or not. You do not need to pay to watch it.
Price and billing
- $5.00 AUD per month, including GST.
- Billed automatically by PayPal each month from the day you join.
- We will tell you by email at least 14 days before any price change, and you can cancel before it takes effect.
Cancelling
You can cancel at any time, yourself, in your own PayPal account — you do not need to phone us or ask permission. Your membership continues until the end of the month you have paid for, and then stops. We do not charge a cancellation fee.
Refunds
If you cancel part way through a month, we do not refund the unused part of that month; your access continues until the period you paid for ends.
Nothing in these terms limits your rights under the Australian Consumer Law, including your right to a remedy if the service is not delivered as described.
If we do not deliver
If we fail to publish the shows we have promised, contact us and we will make it right — that may mean extending your membership or refunding you.
Who you are contracting with
The Handy Man To Know, ABN 70 545 298 533. Contact hello@jayandjackshow.live or 03 7073 0600.
Accounts and children
The membership belongs to the adult who paid. Children do not have accounts. Please do not share your login.
Changes to these terms
If we change these terms we will email members and publish the new version here.
Sound credits
Updated automatically as sounds change
We use sound effects made by talented creators and shared under open licences. Where a licence asks for credit, here it is — with our thanks.
Loading sound credits… If they don't appear, see the full list at ATTRIBUTIONS.md.